Privacy Policy:

At Phong Charmz, we value your privacy and the protection of your personal information.
This privacy policy describes how we handle your personal information collected through
our website and any associated services we provide.

Collection of Information:
We collect information about you when you browse our website, shop at our online store or sign up for our newsletter. This information may include personal details like your name, email address, shipping address, billing address, and payment information, etc. It is important to note that we do not store your credit card or other financial details as all payments are processed securely via a trusted third-party payment gateway.

Use of Information:
The information we collect is used to process and fulfill your orders, communicate with you regarding your order or other requests, personalize your shopping experience at our store, and to enhance your user experience. We may use your personal information to send you promotional material related to our business if you have given us your consent to do so.

Disclosure of Information:
Your personal information may be shared with third-party service providers
that we work with, like shipping and logistics providers, marketing service providers,
and web hosting providers. We do not sell, rent, or disclose your personal information to
any other third-party organizations unless required to do so by law.

Security of Information:
We take reasonable measures to protect your personal information from theft, loss, unauthorized access, disclosure, and misuse. We use encryption, password protection, and other advanced security protocols to secure your information.

Cookies:
Our website uses cookies and similar technologies to monitor your preference, activity,
and browsing patterns. This helps us to deliver a better user experience, personalize
your shopping experience, and analyze user behavior. You can choose to disable cookies
in your browser settings if you prefer not to use them.

Updates to Privacy Policy:
We may update this privacy policy from time to time to reflect changes in the way we collect,
use, and protect your information. The latest version of the policy will be posted on our website.

If you have any queries or concerns about our privacy policy,
please do not hesitate to contact us via phongcharmz@gmail.com .

These are the terms and conditions that will dictate the relationship between Phong Charmz and the customer.
By using the platform, customers agree to all the terms below:

Terms of Service

1. Introduction
The website is owned and operated by Phong Charmz. The following terms and conditions apply to the use of the website, including the sale of products and services. By using this website and placing an order with us, you agree to abide by these terms and conditions.

2. Orders
After submitting your order, we will send you an email confirmation of your order. This email serves as an acknowledgment of your order only and does not confirm acceptance of your order. We reserve the right to accept or decline your order at any time at our discretion.

3. Payment
The prices of all products on our website are in USD. Payment can be made using a credit or debit card, Applepay, or any other payment methods specified on the website.

4. Shipping

Orders will be shipped to the address specified by you during the checkout process. Shipping costs are calculated at checkout and will depend on the product's weight and destination. We aim to ship all orders within 2-3 business days, but this may vary depending on the product, any customization required, and availability. Products will be shipped via USPS and will arrive

within 5 - 7 business day upon order fulfillment. An email with tracking number will be sent upon the order fulfillment. 

5. Returns
All sales are final once a product has been purchased, it cannot be returned or exchanged. We will only issue a refund in the unlikely event that the product is faulty, defective or does not meet the description as advertised.

Before making a purchase, we encourage our customers to carefully review the product description, specifications, and any other relevant information to ensure compatibility with their needs. If you have any questions or concerns about a product or service, please contact us prior to making a purchase to ensure that it meets your requirements.

In the case of a faulty, defective, or not-as-described product, please contact us immediately, and we will work with you to resolve the issue as quickly as possible.

We appreciate your support and understanding of our final sale policy. If you have any questions or concerns, please do not hesitate to reach out to us.

6. Warranty
All products sold by our store come with a warranty, which covers manufacturing defects for 6 months from the date of purchase. This warranty does not cover tarnishing or damage caused by wear and tear, misuse or improper handling. Please see our Take Care guide on how to properly care for your products.

7. Intellectual Property
All material on our website, including text, images, and logos, is the property of Phong Charmz, its respective owners, and is protected by copyright laws. You may not copy, reproduce or use any material on this site without our express written permission.

8. Limitation of Liability
Our liability to you, whether in contract, tort (including negligence), or otherwise, shall be limited to the purchase price of the product you have bought from us. We shall not be liable for any consequential, indirect or special damages arising out of or in connection with the use or inability to use this website or any product.

9. Governing Law
This agreement shall be governed by the laws of the United States of America
and any disputes or claims shall be subject to the non-exclusive jurisdiction of the Los Angeles City courts.

10. Changes to Terms and Conditions
We may change these terms and conditions at any time without notice.
Your continued use of our website after any changes have been made
constitutes your acceptance of the new terms and conditions. 

Thank you for choosing our online jewelry store.
If you have any questions, please contact us at phongcharmz@gmail.com.